Client Confidentiality

The relationship between therapist and client is based on trust. I will expect you to be totally open and honest with me, and in return I promise full confidentiality and discretion.

All interactions which take place in the setting of therapy are considered confidential. This includes requests by telephone, all interactions with the therapist, any scheduling or appointment notes, all session content records and any progress notes that I take during your sessions. I will not even verify that you are a client. You may choose to give me permission in writing to release any or specific information about you to any person or organisation that you designate.

Limits to this agreement

In some legal proceedings a judge may issue a court order. This would require this therapist to testify in court.

I reserve the right to disclose information to the appropriate authorities without prior consent if:

  • If learn or believe that you are a danger to yourself or another person.
  • If I learn of or believe that there is physical or sexual abuse or neglect of any person under 18 years of age.
  • If I learn of or believe that an elderly person, or disabled person is being abused or neglected

Clinical supervision is a professional requirement. There may be times when I consult with outside sources about cases. In these cases, no personally identifiable information will be used to discuss this case. However, discussion topics will be used in order to ensure that I am getting and giving the best assistance possible. The persons with whom I discuss cases are legally bound to keep information confidential.

If your treatment is covered by health insurance as your therapist I may have to share certain information about your diagnosis and treatment with the health insurance company that is paying for your treatment. Payers will ask for this information to verify that services were provided or to decide whether to continue paying for treatment. These companies and programs, though, are also bound by client confidentiality.

All client data will be handled in accordance with industry standards and guidelines.

Data Protection

Webster Therapeutic Services is registered with the Information Commissioners Office (ICO) on their Data Protection Register, registration number: ZA553945

The General Data Protection Regulation 

This privacy policy governs the manner in which Jamie Webster uses, maintains and discloses information collected from clients using Webster Therapeutic Services.  This privacy policy applies to the practice, website and services offered by Jamie Webster, online, by telephone or within his private practice.

Clients seeking therapy will be issued with a paper copy of the Privacy Policy at their Initial Assessment which contains the following information & they will be asked to sign that they understand & agree with how information is collected, stored & held before therapy can commence.

Personal Information I collect:

  • Name
  • Occupation
  • Address & contact information
  • History relative to therapy
  • Medical conditions relevant to therapy
  • Medications
  • Client expectation from therapy

How I store information:

Handwritten notes pertaining to sessional content & personal details are kept separate in a locked cabinet.

Phone: My mobile phone is locked & is only accessible using a password. I store your contact number but I do not save any names to numbers.

Texts: Text messages are only assigned to numbers not names.

Email: Email addresses are stored in my Outlook account.

Laptop/Digital files: The laptop used by Webster Therapeutic Services is password protected. All online documentation pertaining to Webster Therapeutic Services is stored remotely on an end to end encrypted cloud storage platform.

Website. No personal information is stored on wtsonline.co.uk other than to momentarily collect & send enquiries to my outlook account for initial contact purposes.

Third party websites: Clients may find content on my website that links to the sites of other third parties. I do not control these sites which have a link to mine and I am not responsible for how they collect, store or use information

Documents held:

  • Contract/Agreement form 
    client is issued with a copy at commencement of therapy & copy held by the therapist for reference.
  • Privacy statement signed by client. 
    client is issued with a copy at commencement of therapy & copy held by the counsellor for reference.
  • Assessment form
  • Client referral
  • Client sessional notes, kept for the period of time required to comply with Insurance policy terms.

Erasing your information: All electronic enquiries are erased after 3 months. All texts & contact numbers are erased 3 months following the cessation of therapy.                                             

Your Rights:

  • Right to Access: You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask me to amend or change any incorrect information about you.
  • Right to be Forgotten: You have the right to ask me to erase any information that I hold about you. This includes your personal information that is no longer relevant to original purposes, or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to retain.
  • Data Portability: As the client, you have the right to receive your personal information which you previously provided, also you have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, the data “controller” is Jamie Webster – Webster Therapeutic Services.